Overview
The chatbot reads each incoming conversation and support request as it comes in, tags it by topic, intent, and urgency, and routes it to the right queue automatically, so agents open a ticket already knowing what it is about instead of triaging it from scratch.
What's included
Automatic topic & intent tagging
Every incoming ticket is read and classified the moment it lands, no manual sorting required.
Priority and urgency scoring
Ticket urgency is scored automatically so time-sensitive issues surface first.
Smart queue and team routing
Tickets are routed straight to the right queue and team based on topic and intent.
Continuous retraining from resolved tickets
The model keeps improving as agents resolve tickets, sharpening future labels.
How it works
Classify
Every new ticket is read and tagged by topic, intent, and urgency in real time.
Route
The ticket lands directly in the right team's queue, no manual sorting.
Improve
Resolutions feed back into the model, sharpening future labels.