Overview
The chatbot connects to your order management and shipping systems so customers can check order status, tracking numbers, and delivery estimates the moment they ask, cutting down on where's my order tickets.
What's included
1
Real-time order status
Pull live status directly from your order management system.
2
Shipment tracking lookups
Surface carrier tracking numbers and delivery estimates instantly.
3
Delay & exception alerts
Proactively flag delays so customers hear it from you first.
4
Return & exchange guidance
Point customers to the right next step when an order needs to go back.
How it works
Connect
Link the chatbot to your order management and shipping providers.
Configure
Map order statuses and exception cases to clear, customer-friendly messaging.
Launch
Go live and monitor ticket deflection from real order-tracking conversations.